Information
Got a question? Keen to learn more about our Colombian coffee? Check out our FAQs or get in touch directly – we're always happy to help!
Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
Why is Origen coffee better for my health?
Unlike mass-market commercial coffee that over-roasts and burns defective beans to hide imperfections, we meticulously hand-select only healthy grains. Our precise medium roast ensures a flawlessly clean cup that prevents the acidity, heart-burn, and stomach discomfort often caused by low-quality industrial blends.
Where do you ship, and how long does it take?
We proudly ship all across New Zealand. Orders within Auckland typically arrive within 1–2 business days, while deliveries to the rest of the North Island and South Island take between 2–4 business days.
Can I buy online or in person?
Yes! You can order through our online store or pick up your coffee directly from our Auckland location.
Do you offer whole beans or ground coffee?
We offer both! You can select whole beans to grind fresh at home, or choose from our custom grinds tailored perfectly for Espresso, Filter/Drip, or Plunger/French Press.
What does "direct-trade" and "women-led" mean for Origen?
It means we completely bypass corporate middlemen. As producers originally from Caldas, Colombia, we partner directly with smallholder family estates. We place a powerful focus on supporting and empowering the rural women who spearhead the majority of these households, guaranteeing fair trade and transparent compensation.
What grind size should I use?
It depends on your brewing method: coarse for French press, medium for drip, and fine for espresso. We’re happy to provide guidance for the best results.
Do you offer bulk or wholesale orders?
Yes, we work with businesses and cafés looking to source premium Colombian coffee. Contact us for wholesale pricing and options.
Are your products ethically and sustainably sourced?
Yes. We prioritize ethical sourcing, supporting farmers, women, and working families, ensuring both social and environmental sustainability.
Beyond the ordinary
This is where our journey begins. At Origen, we share the essence of Colombian coffee with the world —from green beans to the perfect roast— along with experiences that bring people together. We believe in honest work, supporting coffee-growing communities, and empowering the women whose dedication and passion help shape the future of coffee.
We deliver quality with purpose. Join us on this journey: taste, learn, and be part of a story that transforms lives.